Manager, IT Infrastructure Services

Job Overview

The Manager of IT Infrastructure Services is responsible for all aspects of Great Lakes Cheese’s IT infrastructure including but not limited to; infrastructure and data center strategy, data center infrastructure architecture, data center operations, data storage solutions, servers, disaster recovery, and end user computing.  Additionally, you will have accountability for daily support of all aspects of the above-mentioned scope.

Job Responsibilities

• Owner of data center and critical server & storage infrastructure strategy and execution.
• Manage both the team, and portfolio of work for infrastructure projects, including hands on project management.
• Manage day-to-day aspects of Corporate and plant data centers. 
• Lead in the design and development of data center architecture to support current and future business needs.
• Manage internal and external mobile providers, and associated hardware.
• Lead business continuity and disaster planning for business critical systems, including working with other IT and business teams to produce and sustain practical solutions.
• Manage and support infrastructure software solutions for all systems, working with DBAs and applications specialists as needed.
• Manage and support building access and camera security systems across the enterprise.
• Manage data backup and recovery procedures for all systems.
• Design and implement solutions using infrastructure technologies to meet corporate goals. 
• Work with other departments both within and outside of IT and project teams to provide world class solutions to support the business.
• Project management of all infrastructure projects.
• Identify and recommend process improvements to optimize quality and service availability. 
• Hire, manage, mentor, and develop highly functional teams, fostering a culture of collaboration, innovation, and continuous improvement.
• Manage budget within scope of the team related to hardware, software, staff and other areas as required.
• All GLC employees are expected to perform any assignment or job task according to the stated safety policies and procedures.
• All GLC employees are expected to produce our products in a manner that exceeds the quality and value expectation of our customers and consumers by adhering to Good Manufacturing Practices, Policies and Procedures outlined in our Safe Quality Food Program.
• Ability to respond to critical issues or infrastructure support needs during off-hours and weekends as needed.
• Other duties as assigned by the manager.
   

Required Education and Experience

• Degree in Information Technology, Computer Science, or relevant related field.
• 10 years of IT industry experience in a technical leadership role focused infrastructure planning, development and implementation or more.
• Strong technical skills and experience in multiple of the following areas: 
  • Storage systems (Pure FlashArray X, etc.) including active/active HA architectures
  • Cisco networking technologies (LAN / WAN / WLAN / VLAN)
  • Intel server hardware (such as Lenovo, Dell, HP, Cisco, etc.)
  • VXLAN design, implementation, and support
  • VMWare solutions
  • Microsoft technologies (Active Directory, Windows OS, Exchange, SharePoint, O365, etc.); Linux/ RedHat; MS-SQL.
  • Network storage technologies and file system management
  • Kronos time keeping systems and hardware.
• Business Continuity and Disaster Recovery design, planning, testing, and execution.
• Outstanding communication skills from low level technical detail through to business functions and leadership, including judgement on when and at what level to proactively communicate pertinent information
• Understanding of the implications of changes and events within your domain upon applications, and the business as a whole.
• Skilled and experienced with systems change control.
• Skilled at documentation from the detailed technical level up, including the ability to present complicated topics in layman’s terms
• Manage multiple infrastructure projects simultaneously and with consistent format and delivering promised results
• Strong teamwork approach to problem solving with the ability to make sound, independent decisions based on functional expertise and experience.  
• Highly skilled at identifying and permanently solving issues to root cause
• Ability to provide leadership, support, communication and direction.  
• Ability to handle multiple tasks, troubleshoot and problem solve beyond routine issues.  
• Ability to understand, evaluate, justify, and as applicable implement new technologies to maximize business value to GLC.
• Intuition and a rapid ability to interpret and understand the environment and events occurring within it, and take action as necessary.
• Ability to travel up to 10% within the United States.
   

Preferred Education and Experience

• Master’s degree in Business or a relevant technical discipline
• Relevant certifications; Microsoft, Cisco, VMWare, etc.
• Knowledge of Rockwell Converged Plant wide Ethernet (CPwE) design or implementation.
• Cisco & Arista technologies
• Project Management Certification (PMI)
• SAP technical domain expertise
• Manufacturing industry expertise (ideally food)
• Experience networking and troubleshooting networked shop floor controls (Rockwell/AB PLCs)
   

Working Conditions

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