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Customer Supply Chain Coordinator

Date: Nov 11, 2021

Location: Hiram, OH, US, 44234-1806

Company: Great Lakes Cheese

Job Overview

The Customer Supply Chain Coordinator acts as the liaison between the customer and the Company/Sales.

Job Responsibilities

• Serve as the primary customer contact for sales orders, inquiries, reports, issues.
• Enter or release Customer PO’s to the system ensuring order accuracy regarding item quantities, delivery/pick-up dates, prices.
• Resolve discrepancies; enter returns, debits, credits as required.
• React quickly/effectively to consumer and/or customer complaints.
• Work with production, shipping, transportation, and supply chain to coordinate customer needs.
• Maintain knowledge of products, customers, brokers; understand master data.
• Maintain an awareness of price, product, or other changes that could occur and keep customers informed of any changes that could affect them.
• Assist sales with samples, new item forms, price forms, specs; provide overall sales support.
• All GLC employees are expected to perform any assignment or job task according to the stated safety policies and procedures.
• All GLC employees are expected to produce our products in a manner that exceeds the quality and value expectation of our customers and consumers by adhering to Good Manufacturing Practices, Policies and Procedures outlined in our Safe Quality Food Program.
• Other responsibilities as assigned by the manager.

Required Education and Experience

• Bachelor’s Degree from an accredited institution and a minimum of 1 year customer service experience.
• High School Diploma or equivalent and a minimum of 5 years customer service experience will be accepted in lieu of a degree.
• Must be legally authorized to work for a company in the U.S. without sponsorship.

Preferred Education and Experience

  • Bachelor’s Degree in Business, Marketing, or a related field and 2+ years customer service experience. 
  • SAP experience.
  • Excellent communication skills with varied audiences and situations both externally and internally.
  • Experience with Microsoft Office and integrated systems.
  • Ability to make sound, independent decisions based on functional expertise and experience.
  • Ability to handle multiple tasks, is detail oriented, and practices good follow-through.
  • Ability to convey positive approach to most situations, accept responsibility, deal with criticism.
  • Emits pleasant, helpful, and professional demeanor; develops relationships easily.

Working Conditions

• Work is performed in an office setting.
• Occasional exposure to industrial operations including: temperature extremes from approximately 35ºF to 100ºF; noise levels in excess of 85 dB; moisture and moving machinery.

EEOC & Disclaimer

Great Lakes Cheese is an Equal Opportunity Affirmative Action Employer