Associate Account Manager

Date: Dec 8, 2023

Location: Hiram, OH, US, 44234-1806

Company: Great Lakes Cheese

Job Overview

The Associate Account Manager, Sales will provide daily support for Account Management responsibilities with assigned customers and lead the facilitation for the Sales team with other GLC’s departments including Operations, Supply Chain, Procurement, Finance, QA, etc. as new customers are on-boarded and item/distribution changes occur to support long-term success in existing customer relationships.

Job Responsibilities

Account Management
•     Lead customer product cuttings including internal preparation as facilitating and coordinating at in person meetings. 
•    Manage customer-facing communication as it pertains to item management, complaints, samples etc.
•    Responsible to lead and manage effective meetings by setting meeting agendas, facilitating meeting discussion, capturing action items and facilitating follow up. 
•    Responsible for managing the entry and communication of actionable customer complaints and facilitating the internal follow up necessary to ensure timely response back to customer.
Bid Management
•     Collaborate and assist in team-sell for customer bid management such as bid management strategy execution, document preparation, portal entry, etc.
Category Management
•     Assist with preparation for Quarterly category management reviews with each customer, with a goal of increasing product velocity.
Distribution Change Management
•     Manage the set up process for brand new customer’s accounts. 
•    Lead tactical execution for any major distribution changes.
Item Management
•     Responsible for managing the approval of packaging reorders according to redesign and discontinuation project timelines. 
•    Consistent review and management of the coordination necessary to ensure we stay on track with product launch timelines 
•    Manage the execution of item transitions (for example, updates to packaging, case count, ti/hi, etc.)
•    Lead new item form entry and commercialization, customer redesign, and item discontinuation project management
Price Management 
•     Responsible for maintaining and communicating all customer-pricing sheets (customer portal, customer pricelists, customer spreadsheets, etc.)
•    Assist with research and reporting as needed for customer deduction investigation, resolution and payment coordination 
Team Selling
•     Responsible for coordinating all samples, presentations and supplies necessary for in person customer meetings you are attending. 
•    Collaborate with account team on the planning and preparation to host in person customer meetings at GLC facilities 
•    Assist with creation and delivery of customer facing presentations.

Required Education and Experience

•    Bachelor’s degree in business, marketing or related field 
•    3 years or more of direct working experience in sales and or customer service facing roles. 
•    High School Diploma and 5 years sales/customer service experience will be considered in lieu of a degree. 
•    Strong organization, communication and problem-solving skills in a fast-paced environment.
•    Strong presentation skills and ability to build a sales story using Microsoft PowerPoint presentations
•    Time management and multitasking skills in order to handle multiple tasks and customer requests simultaneously 
•    Ability to make sound, independent decisions based on functional expertise and experience.  
•    Proficient in Microsoft Office Suite.
•    Up to 25% of travel.
•    Must be legally authorized to work for a company in the United States without sponsorship.

Preferred Education and Experience

•    Food industry or CPG experience 
•    Proven success in project management.
•    High proficiency in Excel data reporting and analytical skills.

Working Conditions

• Work is performed in an office setting.
• Occasional exposure to industrial operations including: temperature extremes from approximately 35ºF to 100ºF; noise levels in excess of 85 dB; moisture and moving machinery.

EEOC & Disclaimer

Great Lakes Cheese is an Equal Opportunity Affirmative Action Employer.